AWARENESS
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Effective Communication (Part 1)

Communication | Jan 14, 2011

Show people how their needs, values and dreams mesh with yours. To do so, you have to understand their values and concerns. See things from their point of view. Be sympathetic with their feelings. Then show them how cooperating with you can help them achieve what they want.

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Effective Communication (Part 2)

Communication | Jan 14, 2011

Refuse to get drawn into an argument. Be civil. Respect the other person as much as you honor your own values. Be assertive without resorting to aggression.

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