Six Sigma
Principles
Key Concepts
Sigma Level
Process Management
 
 
 
 
 
 
 
 
 
Process Management

Process Management is the key evolution of Sig Sigma. It is evolutionary because organizations need to learn and develop this approach slowly and the growth of Process Management as a practice parallels the expansion of Six Sigma. Six Sigma strategies involve change in focus from oversight and direction of functions to the understanding and simplification of processes, the flow of work that provides value to customers and shareholders. In a mature Process Management approach, the themes and methods of Six Sigma become an integral part of running the business.

  • Processes are documented and managed thoroughly. The responsibilities are assigned in a way to guarantee cross functional management of critical processes.

  • Customer requirements are clearly defined and regularly updated.

  • Measures of outputs, process activities, and inputs are thorough and meaningful.

  • Managers and associates use the measures and process knowledge to assess performance in real time and take action to address problems and opportunities.

  • Process improvement and process design/redesign build around the improvement tools of Six Sigma are used to constantly raise the company's level of performance, competitiveness and profitability.

Benefits of process management
  • Each manager keeps track of his critical processes.

  • Managers regularly communicate with counterparts to ensure smooth trade and in process share useful data.

  • Customer acquisition process owner expands the customer and competitive research efforts, thereby providing better and most recent up to date information on how the services are performing.

  • In the process, managers are acquainted instantly about any opportunities or threat pertaining to the organization.

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